Return Policy

RETURN POLICY

Last updated February 24, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

RETURNS

All returns must be initiated within seven (7) days of the purchase date.

RETURN PROCESS

To request a new box, please take photos of any products that arrive warm or damaged from shipping, and email to customerhappiness@sauce-boxx.com, and mail your return to the following address:

No need to return the original box - once receiving proof of damaged products, we will re-ship to a new box.


STORE CREDIT

If you are not satisfied with a certain product contact customer happiness and we will get you a credit for replacement product.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

● Sale items are FINAL SALE and cannot be returned.
● We guarantee our product to arrive fresh and stay fresh for 3 weeks.
● If package arrives warm due to shipping error or damaged, send photos and email to customerhappiness@sauce-boxx.com and our customer service team will ship you out a new box.
● If you are not satisfied with a certain product contact customer happiness and we will get you a credit for replacement product.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
360 772 2903
customerhappiness@sauce-boxx.com

Welcome to Sauce Boxx!

You're about to see just how easy it is to manage your subscription, by following the steps outlined below. You have full access to your account anytime, to add and swap products for your upcoming orders, and make other adjustments.

1. Once you have logged in and navigated to your Account Dashboard, to manage and customize your upcoming order, click "CUSTOMIZE My Sauce Boxx".

2. Find and click the button at the bottom of your order overview, which says "Customize Your Subscription".

3. To reschedule your next order date, click the pencil by "Next Order".

To apply a discount code, do so in the provided box.

To pause your subscription, click "Pause Subscription."

4. To simply swap out items that are in your current order, click the link underneath each item that says "Click here to swap the current product."

This will trigger a pop up with all products for you to choose from.

To edit amount of each item, click the black pencil and adjust accordingly. (For example, you want two jars of Everything Basil Sauce instead of one.)

To delete item entirely, click the red trash can button.

5. To add additional products to the amount you currently have in your upcoming order, find the link that says "Click here to add products to this contract". (See previous image for reference.)

This will open a small window, allowing you to scroll and select as many products you wish to add to your order.

6. Once you've selected the additional products you wish to add, and click "Next", your contract/upcoming order will be updated successfully.

7. To change your shipping address, navigate to "Product Shipping Info", and click the pencil.

8. To skip or reschedule any of your upcoming orders, navigate to "Skip or Reschedule Upcoming Boxxes", and adjust accordingly by clicking the pencil next to "Next Order Date" to reschedule, or click "Skip Order".

9. To change payment details, navigate to "Payment Details", and click "Update Payment".

10. To cancel, navigate to "Cancel Subscription", and select reason for canceling.